Use our Knowledge Base to find up-to-date information on the latest Clavister solutions and products. https://kb.clavister.com/ Wed, 08 Apr 2026 09:10:11 +0200 Wed, 08 Apr 2026 09:10:11 +0200 The warning can appear if InControl has detected that the installed firmware on the firewall is not supported according to its database. What are the reasons and how can it be solved. Wed, 08 Apr 2026 09:07:16 +0200 https://kb.clavister.com/406374743/warning-about-the-installed-firmware-may-not-be-officially-supported-by-clavister- https://kb.clavister.com/406374743/warning-about-the-installed-firmware-may-not-be-officially-supported-by-clavister- incontrol warning Thu, 02 Apr 2026 14:04:57 +0200 https://kb.clavister.com/406374467/how-to-submit-a-rma https://kb.clavister.com/406374467/how-to-submit-a-rma myclavister This article discusses cOS Core HA cluster troubleshooting and goes into the mechanisms at work in a cluster. It provides tips on how to mitigate problems with cluster nodes (active or inactive). Note that this article is not relevant to the Active/Active HA configuration described in the cOS Core Administration Guide. Tue, 17 Mar 2026 09:25:31 +0100 https://kb.clavister.com/354848074/cos-core-high-availability-cluster-troubleshooting https://kb.clavister.com/354848074/cos-core-high-availability-cluster-troubleshooting core troubleshoot cluster ha Fri, 13 Feb 2026 15:05:36 +0100 https://kb.clavister.com/346367118/how-to---configure-your-netwall-to-send-logs-to-cloud-services https://kb.clavister.com/346367118/how-to---configure-your-netwall-to-send-logs-to-cloud-services cloud sase Sun, 08 Feb 2026 14:25:03 +0100 https://kb.clavister.com/368450298/faq---onetouch-profiles-statuses-and-re-enrollments https://kb.clavister.com/368450298/faq---onetouch-profiles-statuses-and-re-enrollments oneconnect sase If you are receiving an error message after scanning the QR code and unable to log in, there may be an issue with the QR code. Sun, 08 Feb 2026 14:22:40 +0100 https://kb.clavister.com/354855907/known-issue---failed-to-login-when-scanning-qr-code https://kb.clavister.com/354855907/known-issue---failed-to-login-when-scanning-qr-code sase When sending out the email for enrolling a user in Clavister Cloud Services, you may encounter some issues along the way. In some cases, the enrollment email may get stuck in spam filters or the enrollment link may be removed from the email. In those cases the enrollment link can be shared manually. Sun, 08 Feb 2026 14:22:14 +0100 https://kb.clavister.com/354852186/known-issue---invitation-email-is-lost-or-the-enrollment-link-is-missing https://kb.clavister.com/354852186/known-issue---invitation-email-is-lost-or-the-enrollment-link-is-missing sase Sun, 08 Feb 2026 14:17:33 +0100 https://kb.clavister.com/376643342/how-to---use-roles-in-idauth-cloud-to-limit-user-access-to-oneconnect https://kb.clavister.com/376643342/how-to---use-roles-in-idauth-cloud-to-limit-user-access-to-oneconnect sase oneconnect core userauth oidc Sun, 08 Feb 2026 13:08:36 +0100 https://kb.clavister.com/346362589/how-to---configure-your-on-prem-firewall-to-work-with-the-passwordless-radius-service https://kb.clavister.com/346362589/how-to---configure-your-on-prem-firewall-to-work-with-the-passwordless-radius-service oneconnect sase cloud Sun, 08 Feb 2026 12:31:00 +0100 https://kb.clavister.com/346362935/how-to---enroll-as-a-user-to-clavister-cloud-services https://kb.clavister.com/346362935/how-to---enroll-as-a-user-to-clavister-cloud-services sase Mon, 26 Jan 2026 22:19:55 +0100 https://kb.clavister.com/406365888/how-to---authenticate-users-in-nextcloud-using-clavister-idauth-cloud https://kb.clavister.com/406365888/how-to---authenticate-users-in-nextcloud-using-clavister-idauth-cloud sase cloud oidc Mon, 12 Jan 2026 11:42:41 +0100 https://kb.clavister.com/406368457/how-to-register-a-license https://kb.clavister.com/406368457/how-to-register-a-license myclavister This guide contains an example on how to configure Route-Failover (RFO) when there is two Clavister devices on each side of the network(s) involved. Mon, 12 Jan 2026 11:34:18 +0100 https://kb.clavister.com/406367468/configuring-route-failover-between-two-clavister-firewalls https://kb.clavister.com/406367468/configuring-route-failover-between-two-clavister-firewalls core howto routing redundancy Thu, 08 Jan 2026 08:54:51 +0100 https://kb.clavister.com/406368270/how-to-create-a-support-ticket https://kb.clavister.com/406368270/how-to-create-a-support-ticket myclavister This article will describe how to set up OSPF over IPsec in cOS Core. Thu, 11 Dec 2025 08:19:33 +0100 https://kb.clavister.com/324735930/setting-up-ospf-with-ipsec-in-cos-core https://kb.clavister.com/324735930/setting-up-ospf-with-ipsec-in-cos-core core routing ospf ipsec Sat, 06 Dec 2025 16:02:37 +0100 https://kb.clavister.com/406366279/how-to---authenticate-users-in-netwall-using-clavister-idauth-cloud https://kb.clavister.com/406366279/how-to---authenticate-users-in-netwall-using-clavister-idauth-cloud sase cloud oidc oneconnect core Sat, 06 Dec 2025 16:00:00 +0100 https://kb.clavister.com/406366957/how-to---authenticate-users-in-portainer-be-using-clavister-idauth-cloud https://kb.clavister.com/406366957/how-to---authenticate-users-in-portainer-be-using-clavister-idauth-cloud sase cloud oidc Fri, 21 Nov 2025 09:56:58 +0100 https://kb.clavister.com/354850713/how-to---activate-passwordless-radius-authentication-add-on-in-clavister-cloud-services https://kb.clavister.com/354850713/how-to---activate-passwordless-radius-authentication-add-on-in-clavister-cloud-services oneconnect sase cloud radius Fri, 21 Nov 2025 09:56:24 +0100 https://kb.clavister.com/400557721/how-to---using-google-workspace-as-user-database-in-clavister-idauth-cloud https://kb.clavister.com/400557721/how-to---using-google-workspace-as-user-database-in-clavister-idauth-cloud sase cloud ad Fri, 21 Nov 2025 09:54:45 +0100 https://kb.clavister.com/368447147/how-to---using-microsoft-entra-id-as-user-database-in-clavister-idauth-cloud https://kb.clavister.com/368447147/how-to---using-microsoft-entra-id-as-user-database-in-clavister-idauth-cloud sase azure cloud