How to - Manage users in the Clavister Cloud Service

Last modified on 31 May, 2023. Revision 26

This guide explains how to add, delete and manage users to the Clavister Cloud Service.

The guide uses our example company ShieldIT as <tenant_name> through the different steps.

The guide assumes you are already enrolled as an administrator in the service.

Accessing Clavister Cloud Service

Access Clavister Clavister Cloud Service, example using ShieldIT below:

When trying to access a QR code will displayed on your computer.


Scan this with the OneTouch app, it will ask for confirmation and you confirm with bio-metrics. This will authenticated you and log you into Clavister InCenter. 


As an Admin you will now enter the Clavister Cloud Service and see any relevant features enabled for your tenant, select Users in the menu to see all users in the services.

Managing Users

Adding Users

Under Users, you will see all users, to add a new cloud user manually click + Add new.


It is essential for a user to have a valid email address and phone number in order to be able to enroll in the system. Once a user is added, they are ready to enroll by being provided with the following link.



Editing Users

Under Users, select the user you would like to edit and you will can update the user details, when done, click save. 

Deleting Users

Under Users, you will see all users added to the system, select the the users to delete, this will allow you to delete these users.


Users & Authentication

Information about who are using the service can be seen by using the Users and Authentication dashboard, this can also be used to see if any user have problems on-boarding into the service.

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