Troubleshooting steps for when there is issue with Admin Lockout or Misconfiguration

Last modified on 15 Apr, 2025. Revision 3
This text is thought to be some general suggestions on what to check if you have issue with Admin Lockout or Misconfiguration. This text is not all that might be needed, but should be considered to be part of the general check in this scenario
Status OK

Admin Lockout or Misconfiguration

Change Review

  • Check for recent changes to:
    • Admin user accounts
    • Interface bindings
    • Authentication settings (RADIUS, LDAP)

Diagnostic Actions

  1. Attempt WebUI and SSH login from all accessible interfaces.
  2. Try console login (credentials still required).
  3. If access is not possible:
    • Prepare to reset the firewall via console.
    • Ensure a configuration backup is available for recovery.
  4. Investigate:
    • Account lockouts or permission changes
    • Management interface policies
    • External authentication server issues

Recovery Milestones

  • Admin access is restored through valid credentials.
  • Configuration is recovered following a reset.
  • Lockout is attributed to policy or ACL-related restrictions.

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