Troubleshooting steps for when there is issue with upgrading firmware

Last modified on 15 Apr, 2025. Revision 2
This text is thought to be some general suggestions on what to check if you have issue with upgrading firmware. This text is not all that might be needed, but should be considered to be part of the general check in this scenario.
Status OK

Firmware Upgrade Failure

Change Review

  • Was the firmware recently upgraded?
  • Revert to a previously verified firmware if needed.

Diagnostic Actions

  1. Access the console bootloader and perform a factory reset.
  2. Restore a system backup if one exists.
  3. Verify firmware integrity using checksum comparison.
  4. Download a clean firmware image from: https://my.clavister.com
  5. Perform a hard reboot (power cycle) if the unit is unresponsive.

Recovery Milestones

  • Firewall boots and operates normally.
  • Rollback to earlier firmware restores functionality.
  • Vendor case opened if firmware is confirmed faulty.

Related articles

No related articles found.



Tagscoretroubleshoot