Troubleshooting steps for when there is issue with license.

Last modified on 15 Apr, 2025. Revision 3
This text is thought to be some general suggestions on what to check if you have issue with license. This text is not all that might be needed, but should be considered to be part of the general check in this scenari
Status OK

License or Subscription Expired

Change Review

  • Has there been a missed license renewal or failed sync?
  • If possible, restore a valid previous license file. If so please reach out to partner.success@clavister.com to discuss a renewal.

Diagnostic Actions

  1. Check license status via the Clavister portal: https://my.clavister.com
  2. Sync the license manually via CLI, or upload a fresh license file.
  3. Verify that MAC address and license number match:
    • Use the lic command to display current license information.

Recovery Milestones

  • Services restored with a valid license.
  • Manual renewal or synchronization is in progress.

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