Situation:
When the application lacks background permission, the symptoms can vary. We have observed issues such as missing UI features, failure to save profiles, the client appearing normal but unable to connect, and even no data being sent as seen in packet captures.
A common indicator of this issue is when you check the log folder and find only the front GUI log file present.
If you encounter problems with the client on Windows and see only one log file in the folder, it is likely due to this permission issue.
Solution:
The root cause is that Windows does not allow the application to run as intended due to insufficient permissions. To resolve this, you need to set the appropriate permissions.
The easiest way to do this in Windows is by following these steps:
- Go to Settings.
- Navigate to Apps.
- Select Installed apps.
- Find OneConnect and select the three dots.
- Choose Advance options.
- Ensure that OneConnect has permission to run in the background.
Please note that depending on your user rights and the version of Windows, this option might not be available.
For an alternative solution, you can refer to a guide on Elevenforum.com: Enable or Disable Background Apps in Windows 11 Tutorial | Windows 11. This guide provides instructions on making these changes via the registry editor (regedit).
Please be aware that Elevenforum.com is not affiliated with Clavister, and this link is provided as an alternative solution if direct changes in Windows are not possible.
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