Cold standby hardware & replacement procedures

Last modified on 20 Jun, 2021. Revision 14
Clavister offers an extended RMA service called "Cold Standby" (CSB) which can minimize downtime when there is a hardware issue. This allows a customer to have a standby unit on site which can be used to immediately replace faulty hardware.
Status OK

CSB Restrictions

CSB Video Guide

How a Cold Standby swap works and how to request an RMA for the original faulty unit is shown in the following video: CSB-Swap_.mp4

CSB Documentation

The CSB service and the CSB replacement process for NetWall hardware is fully described in the “Cold Standby Service” chapter of the PDF entitled “Hardware Replacement Guide for NetWall Firewalls”. This is part of the documentation package for each cOS Core release.

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