How to submit a RMA

Last modified on 1 Apr, 2026. Revision 10


1. To submit a hardware replacement RMA request, login to your MyClavister account.


2. After logging in, navigate to the top menu and navigate to ‘Help desk’ and click ‘Register
RMA ticket’ in the drop-down menu. 

 
3. Start by selecting the product that you wish a hardware replacement RMA request for, and 
its current firmware version from the dropdown menus, and click ‘Next’.


4. Enter the serial number and service tag and click ‘Next’. You can find the serial number and 
service tag on the underside or the back of the unit. 


5. Enter a short summary of the problem followed by a detailed description of the issue you 
are experiencing. If you have an internal tracking number, you can enter it in the ‘External 
Reference’ field. If the product was nonfunctional upon arrival, please check the ‘DOA (Dead 
on Arrival)’ box. For all other cases, select ‘Use Hardware Replacement Service’, and click ‘Next’.



6. Read and select ‘Accept’ to agree to the service terms. 


7. Review any additional services that may be available or simply click ‘Next’. 


8. Fill in your shipping address and select your preferred freight method. Choose ‘Express’ for a 
faster delivery by air freight or ‘Regular’ for if your case is less urgent. 


  1. If your billing address matches your shipping information, simply click ‘Copy Shipping 
    Address’, to fill the form automatically. Otherwise, enter the correct billing details and click 
    ‘Next’.


  1. Review you RMA request for accuracy. When you are ready, click ‘Finish’ to submit your RMA 
    request ticket.  

  2. Once the RMA request is approved, Clavister will dispatch the replacement hardware unit 
    the next business day.

  3. After receiving the replacement, the customer is required to ship the faulty hardware and 
    indicate its RMA ticket number within 15 business days, to this shipping address:

Clavister AB 
Sjögatan 6J 
SE-891 60 Örnsköldsvik  
Sweden


If the faulty hardware is not shipped within this period, Clavister reserves the right to invoice 
full cost of the replacement hardware.

  1. To activate the new hardware, customers must download the updated license from 
    MyClavister portal. This step is not applicable to customers with NetShield OPCO licenses.

  2. Upon receiving the faulty hardware, Clavister will inspect the unit. Once the inspection is 
    complete, the RMA ticket will be closed.

Tagsmyclavister